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Keeping old numbers

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Ed11
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on ‎05-01-2023 18:01

on ‎05-01-2023 18:01

I have just entered a sim only contract with O2. I am moving from EE. When getting the new O2 sum only deal I filled in a form and gave my PAC code so I could keep my old number. 
I have received my new sim and put it into my phone. I appear to have a completely new number. What do I do?

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Enlli
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on ‎05-01-2023 18:11

on ‎05-01-2023 18:11

You will be given a new number prior to the transfer.

Your old SIM should go dead before the number transfers. Up to that point I suggest you leave it in your phone and then put the new one in when that happens

Any doubt 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
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on ‎05-01-2023 18:11

on ‎05-01-2023 18:11

You will be given a new number prior to the transfer.

Your old SIM should go dead before the number transfers. Up to that point I suggest you leave it in your phone and then put the new one in when that happens

Any doubt 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎05-01-2023 18:12

on ‎05-01-2023 18:12

@Ed11 

Guide here Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ed11
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on ‎05-01-2023 18:37

on ‎05-01-2023 18:37

Thank you very much 😊. I have just been in touch with somebody at o2 and apparently the request to keep my

old number wasn’t reviewed 🤷‍♀️. Not sure how that can be but hey ho. Hopefully things will move along now

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Noodles23
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on ‎08-01-2023 11:25

on ‎08-01-2023 11:25

Same is happening to me at the moment too, hope it works out

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