Porting Old Phone Number into O2 Problems

[DannyXu]

I tried to port my old phone number to my new O2 contract on Monday last week; however I've not had any confirmation since submitting my PAC code and submitting. Has anybody else had the same issue?

[Enlli]

Is this from a other network or is it O2 to O2? You don't need a PAC for the latter.

If you have followed the advice in this guide the  you need to keep on at O2

Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

[DannyXu]

Hi Enlli,

I am trying to port my old number from Three to my new contract on O2. I have spoken with Three and they've not had any requests from O2 since I submitted last week and the code is still active until the end of the month. 

[DannyXu]

I should add that I have submitted the PAC code to O2 over a week ago and haven't heard anything back

[gmarkj]

How did you submit the PAC to o2?

Sounds like it wasn't accepted or there was an issue @DannyXu 

Try again - links to do so are in the guide Guide: Migration & porting into O2 

[DannyXu]

I submitted the PAC code via My O2 and have already tried to re-submit. On both occasions I receive the confirmation page confirming that it has been received and will occur the next working day however the number doesn't get ported after the allotted time.

[Enlli]

Typical of O2

Has your Three connection terminated yet?

Afraid you will have to hound O2

Try the social media team

Links in this guide

Guide: How to find help & contact O2 

[FastEddie]

The social media team on X (Twitter) were great and sorted the same problem for me. Try them.

[Trudes]

Yup been trying since the start of August there is a know  glitch but no one seems to able to escalate it

[Oxonian]

Response here @Trudes :-

Re: Porting problem suncream August - O2 Community

https://community.o2.co.uk/t5/Tech-Support/Porting-problem-suncream-August/m-p/1759129#M53591