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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8465 Views
  • 1 replies
  • 1 kudos

Can't do a thing!!

Please god let me talk to someone online. Thank you Erin XOXOXO

Money has been taken but no order confirmation

Purchased a new phone and the money has been taken out of my account - however I have not received any order confirmation and the phone is still in my basket.

24 Month Contract coming to an end

Hi, My 24 month contract is coming to an end next month I believe (can't find anywhere on MyO2 to confirm this). Can you confirm the date for this and let me know the current offers to pay monthly for just data & calls using my current phone?I would ...

OHolliman by • Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

My 02

wont let me log in. Not an o2 customer anymore. Want to pay my final bill but can’t

Hamish3 by • Level 1: Joiner
  • 124 Views
  • 2 replies
  • 0 kudos

Unable to send code

I have been trying to log into my o2 to confirm my order after being accepted. However it is saying unable to send anymore codes. How long does it take until it is able to send me codes again?

Will not give me access to my O2

It lets me log in and then says My O2 is not available to me yet. Yet I got a new phone in June. I need to add bolt ons on as I’m going to America in 2 days. Thanks

poppy3 by • Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

I phone 16

Haven’t got my new phone it got sent back to o2 and haven’t heard anything back from o2 yet

Robert14 by • Level 1: Joiner
  • 105 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

I got a letter saying I have a outstanding bill with yous but I haven’t received an email and when I log in online nothing comes up can you clarify if I do

Billing24 by • Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos
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