This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

INTERNATIONAL CRAZY CHARGES AFTER BEEN TOLD ABOUT TRIAL CALLS

Anonymous
Not applicable

‎21-12-2017 20:49 - edited ‎21-12-2017 21:18

‎21-12-2017 20:49 - edited ‎21-12-2017 21:18

I HAVE BEEN CHARGE £800 ON INTERNATIONAL CALLS AFTER REMOVING THE BOT ON AND TELLING ME I AM GOING TO BE ON A TRIAL SYSTEM!!!

 

Does anyone have a similar problem?

Message 1 of 17
2,313 Views
0 Kudos
16 REPLIES 16

MI5
Level 94: Supreme
  • 152487 Posts
  • 651 Topics
  • 29105 Solutions
Registered:

on ‎21-12-2017 20:51

on ‎21-12-2017 20:51

Your bill will update after a few days so don't panic.
See the FAQ's here (scroll to bottom)
https://www.o2.co.uk/intertrial
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 17
1,840 Views
0 Kudos

Bambino
Level 86: Prestigious
In response to MI5
  • 24507 Posts
  • 1070 Topics
  • 3843 Solutions
Registered:

on ‎21-12-2017 20:55

on ‎21-12-2017 20:55

If I wasn't aware of that link, and maybe quite a few aren't, I'd panic too.Shirty

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 17
1,838 Views

MI5
Level 94: Supreme
In response to Bambino
  • 152487 Posts
  • 651 Topics
  • 29105 Solutions
Registered:

on ‎21-12-2017 20:58

on ‎21-12-2017 20:58

Indeed, not very good or professional, is it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 17
1,834 Views
0 Kudos

Anonymous
Not applicable
In response to Bambino

on ‎21-12-2017 21:12

on ‎21-12-2017 21:12

I spoke to them and they said i have never been in a trial, even they said before i was

Message 5 of 17
1,829 Views
0 Kudos

Anonymous
Not applicable
In response to MI5

on ‎21-12-2017 21:13

on ‎21-12-2017 21:13

thank you, that shows what they say they never said!!! cheers

 

Message 6 of 17
1,828 Views

MI5
Level 94: Supreme
In response to Anonymous
  • 152487 Posts
  • 651 Topics
  • 29105 Solutions
Registered:

on ‎21-12-2017 21:15

on ‎21-12-2017 21:15

It will show as a bolt on in your MyO2 if you are and you should have received a text too.
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 17
1,826 Views

jonsie
Level 94: Supreme
In response to MI5
  • 96289 Posts
  • 614 Topics
  • 7181 Solutions
Registered:

on ‎21-12-2017 21:28

on ‎21-12-2017 21:28

That showing on my charges would have given me a heart attack if I hadn't known how it worked! 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 8 of 17
1,820 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MI5
  • 129190 Posts
  • 836 Topics
  • 7605 Solutions
Registered:

on ‎21-12-2017 21:29

on ‎21-12-2017 21:29

It's about time O2 got this part of the 'trial' sorted! Hardly a trial when people are being grossly overcharged until O2 decide to refund......

Veritas Numquam Perit

Girl in a jacket
Message 9 of 17
1,819 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Cleoriff
  • 96289 Posts
  • 614 Topics
  • 7181 Solutions
Registered:

on ‎21-12-2017 21:34

on ‎21-12-2017 21:34

Hopefully they will when it goes live but surely they can fix it even in a beta trial. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 10 of 17
1,814 Views
0 Kudos
Top Kudoed Authors
View All
Top