I have just had a bill larger than i have ever had for Premium messages, what are these please?

[Sue24]

I have just had a bill larger than i have ever had for Premium messages, what are these please? It cost me £10 each? i dont know why?

[madasaf1sh]

@Sue24 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[pgn]

Link to the guide referenced by @madasaf1sh above is here, @Sue24 -

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

[Bambino]

@Sue24 Also see these specific guides:

Have you fallen for or been conned into a premium ... - O2 Community

Tips to avoid unexpected charges on your bill - O2 Community