My bill

[jrjneill2002]

Good evening,

I have just got a text from uk regarding me not paying my bill this month which reads:

“Your bill of 72.88 is overdue, so we've had to put restrictions on your service. You cannot spend outside your bundle until you pay your bill. We'll also have to remove your reoccuring Bolt On(s) bill. You can pay now through My O2: http://www.o2.co.uk/myo2, or by calling 2729 (free from your O2 mobile) or 0800 902 0217 from any other phone“

I have paid my bill on the 5/12/24 and I have proof on my banking app that I have paid. I am very confused on why I am still getting messages saying that I haven’t paid my bill when I have.

Please get back to me, thanks.

[MI5]

@jrjneill2002 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans)