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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Moneysupermarket offers

Where do i get the 40GB data plan with annual sim only unlimited sms and calls as advertised at £8 a monthbsim only

My current contract

What am I paying now for data?

Login

Hello,I'm tyring to login into my account to check balance but when I login it's saying send a code to the number.I can't view this because the sim card is for a car tracker Hiw can I login in please

Poor internet

Every where I go it’s poor internet connection

Cancel sim and swap number

Hello, I have two sims on my o2 account and I would like to cancel one sim and keep that number with my new sim.

5G sim

Hi, I’ve just bought an IPhone 13 but my current sim doesn’t access 5G. How do I order a 5G sim for my current phone number?

Trying to log on to my O2 account but keep being directed to Security Check?

Refund

I had an upfront £30 payment that came out my bank when I tried to order a new phone on contract. However, I couldn’t get the phone so should I not have my money refunded.

Still not received my sim

I still have not received my sim for this account and yet I am paying forit

PAC code

Please can i get my PAC code so i can leave o2

O2

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