on 17-05-2018 15:58
Does anybody on here know when the next shipment of P20 Pros are arriving at O2?
I upgraded on th 10th May with O2 promising next day delivery. Then 2 hours later (once they'd taken my money) I get a text saying it is out of stock... I have tried online chat and phone, but nobody will give me any notice as to when I can expect delivery.
Anyone else in this situation?
Solved! Go to Solution.
17-05-2018 18:23 - edited 17-05-2018 18:26
17-05-2018 18:23 - edited 17-05-2018 18:26
Hi @rikhindle No one here knows when O2 will get more stock. You need to contact customer services
https://www.o2.co.uk/contactus
If you wish to make a complaint do so via this route https://www.o2.co.uk/how-to-complain
You should also request your next day delivery fee to be refunded (if you paid extra for it)
Veritas Numquam Perit
17-05-2018 18:23 - edited 17-05-2018 18:26
17-05-2018 18:23 - edited 17-05-2018 18:26
Hi @rikhindle No one here knows when O2 will get more stock. You need to contact customer services
https://www.o2.co.uk/contactus
If you wish to make a complaint do so via this route https://www.o2.co.uk/how-to-complain
You should also request your next day delivery fee to be refunded (if you paid extra for it)
Veritas Numquam Perit
17-05-2018 18:33 - edited 17-05-2018 18:36
17-05-2018 18:33 - edited 17-05-2018 18:36
Hi @rikhindle
I'm afraid, as O2 don't have a live stock ordering system no one either on the forum, live chat or CS can provide you with an accurate answer.
You need to keep checking with O2 but until you receive confirmation via email and a tracking number your phone is not on its way to you.
If you don't want to wait, you can contact Customer Services to cancel your order and get a refund of any money paid, and try another mobile operator. But do check what sort of coverage you'll be getting first, as there is no point ordering the phone elsewhere to find your coverage will be worse or non-existent.
Good luck and welcome to the forum.
Edited for spelling and to add:
Follow @Cleoriff's advice as well, as a complaint may also be in order.
on 17-05-2018 18:38
on 17-05-2018 18:44
on 17-05-2018 18:44
@rikhindle wrote:
Weirdly enough, I've just received a text saying it will be delivered tomorrow.
Bring it on!
That's great news @rikhindle Enjoy your new phone
Veritas Numquam Perit
on 17-05-2018 18:46
on 17-05-2018 18:46
@rikhindle wrote:
Weirdly enough, I've just received a text saying it will be delivered tomorrow.
Bring it on!
I was about to say that you would know before us
Enjoy your new phone and welcome
on 17-05-2018 20:20
on 18-05-2018 13:53
on 18-05-2018 13:53
That's a great update @rikhindle Let us know when you get it today how you like it!
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on 17-07-2018 18:37