Woah, woah, woah... you went and did what?!!

[viridis]

So, inserting one of my sims into a phone today to check something and I quickly notice I have no data connection, do the usual steps to get it running and still nothing. So i try to call one of my other lines.. "all your calls are currently being diverted..."

What the actual f...?!

Now I got an email a few weeks ago about this line and I initially read it as "you've spent £32 on your account this month so we're stopping you making payments via your phone bill" fair enough, the limit is around 30 quid so I can live with that (I bought a game btw) 

But no, on re-reading this email, o2 had actually cut me off !

That's right, for using a service o2 provides, they cut me off and demanded immediate payment.

Let me get this straight, o2 advertises and partners with companies that allow payment via your phone for games etc, but if you do it, they can just outright cut your line?

I'm pretty sure that:

1. That's breach of contract.

2. You had sure as sh!7 better not try and charge me airtime during this period.

Absolutely fuming at this.

[viridis]

Oh and the "£82.83" includes a bill that had already been paid.

[Bambino]

@viridis Sounds like you might be on the phone with CS for some time. If you had the email a few weeks ago, why did it take so long for them to cut you off?

[liggerz87]

It's stupid also of you have more than one number with o2 say 3 or whether don't add anymore than 1 on Xbox live I got temp banned for 2 weeks for using 3 numbers I have with o2 on xbox

[MI5]

Customer fraud protection blah blah blah

[viridis]

@Bambino
It's in a phone I'm not using all the time so for all I know they did it then, I rotate them.
What I'm gonna argue, is outright, I'm not paying airtime for the time it's been disconnected. Flat out not doing it.

[Bambino]

I think you're in for a battle, @viridis. Good luck.

[Glory1]

I wish you the best of luck @viridis but like @Bambino I think you're in for one h4ll of a battle.

Please let us know how you get on.

[Cleoriff]

That's a bit of a bummer @viridis. Best of luck getting it sorted

[Anonymous]

Wishing you All The Best with this @viridis