Solved: Re: Goodwill gesture credit not applied

Elm1 · ‎02-11-2021

I was promised a credit on my acc with £20 as a goodwill gesture. I spoke to adviser on the 19th October via webchat. I was sent a text message confirming that it will be done. I've checked my o2 acc and nothing is showing there on my balance, its zero. How does this work? From what I was told, the credit should have been applied the same day. So where does the £20 go and when will I ever get it?!

MI5 · ‎02-11-2021

@Elm1

It should show as a credit under your recent charges.

If not, you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-11-2021

@Elm1

It should show as a credit under your recent charges.

If not, you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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