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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250323 Views
  • 2 replies
  • 2 kudos

Resolved! sim not provisioned for voice

Hi can anyone help, i got a new phone (upgrade) and got a new sim (5G) and i keep getting a message saying "sim not provisioned for voice" what does this mean and how can i fix this? Kind regards Jay

JC13 by • Level 1: Joiner
  • 1697 Views
  • 4 replies
  • 0 kudos

Cannot view bill

I switched over to a new provider yesterday 27/10 but now am unable to view my last bill dated 26/10 on my O2 which is higher than I expected.

CB3 by • Level 1: Joiner
  • 661 Views
  • 4 replies
  • 0 kudos

Resolved! Loyalty troubles

Hi everyone, im having trouble accessing my loyalty bonus thanks to my wife. I transferred my old number and when I text loyalty it doesn’t seem to work

Dan86 by • Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Resolved! Leaving o2

I have switched my provider and I am looking for some advice regarding leaving o2 ...is it an automatic process or do I have to speak to someone to cancel

John251 by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Resolved! Can't find track my order page

Hi why can't I find the track my order page on the my o2 page so I can track my order I am signed up and everything x thanks in advance x

Anonymous by • Not applicable
  • 70778 Views
  • 20 replies
  • 0 kudos

Resolved! O2 insure

Hi I need to speak to someone regarding my phone to put through the insurance

Daniekle by • Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Resolved! Fault on iPhone 12

We have received our iPhone 12 under my daughter number but I’m the account holder. The o2 shop said the battery has blown and we needs replacing. Please advise as having trouble getting through on the phone

Susiemac by • Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

Resolved! Extras

Hi, I need some help. I activated my extra for DisneyPlus and it says it's active and renews in April 2022. But it's not been applied to my Disney Plus account. It says my sub runs out 17th of November when logged in to Disney Plus. Did I do somethin...

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