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Exchange request

cren92
Level 1: Joiner
  • 6 Posts
  • 4 Topics
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Registered:

Hello. I recently purchased an iPhone Pro 14 on a Pay Monthly contract. I have noticed a cosmetic fault on the back of the device today. It is a small white dot that I am unable to remove with a microfibre cloth. I would like request an exchange. Thank you.

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Bambino
Level 86: Prestigious
  • 24462 Posts
  • 1067 Topics
  • 3836 Solutions
Registered:

@cren92 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
  • 24462 Posts
  • 1067 Topics
  • 3836 Solutions
Registered:

@cren92 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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