Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Virus on my phone

S22 I keep receiving messages on my phone saying I have spam and virus on my phone do I need to download Norton anti virus or is google trying to get more money from me bloody android phone

Resolved! Caller from O2 or a scam?

I just had a phone call on my O2 mobile from 01661 444014 claiming to be O2 and offering £50 discount plus a lower monthly bill. The man sent me two texts both of which appeared to be coming from O2. Was this genuine? I called off and requested that ...

Resolved! Data usage

My oh two's not showing my data usage. I've tried to uninstall and reinstall yet it's still not showing, But the Problem is If I go over my data I'm gonna get charged but have no way of checking!! What can I do to check my usage???

Resolved! Moving a number

Hey all, I’ve signed up to a new contract with Virgin for an iPhone 14 pro max so I want to port my number over to them. I have 2 numbers with o2 at present and the one I’m porting has an Apple Watch linked to it. Ideally I’d like to keep my watch ac...

Resolved! Keeping your number form.

Hi, I am currently with giff-gaff, waiting for my new O2 sim to arrive in the post. When it does, I would like to port my existing number over to O2. However, I am finding the first page of the form a bit confusing. On the first page, it asks for my ...

Resolved! Wrong charging

Hi,I have spoken few times about my bill.No one helped me to resolve my issue. So I diceded to cancel my direct debit.I can not afford to be charged all the time wrong amount of money just because somebody's mistake.I am still waiting to be credited ...

Resolved! Roaming outside Europe

I am in the process of joining O2 on a SIM-only 30GB pay monthly deal that has the "roam at no extra cost in 75 destinations worldwide" package including in the tariff.I assume that I'll have to enable roaming on the phone, but do I need to download ...

Resolved! Trying to cancel contract/plan that's been unused all year

So I bought a Samsung Galaxy Tab A (2018) back in September 2019 for a 36 month plan and 2GB a month, and traded it into the nearest O2 store back last December because I just wasn't using it at all. That, and I had bought a laptop to use for Uni lec...

Resolved! Exchange request

Hello. I recently purchased an iPhone Pro 14 on a Pay Monthly contract. I have noticed a cosmetic fault on the back of the device today. It is a small white dot that I am unable to remove with a microfibre cloth. I would like request an exchange. Tha...

Resolved! Charged three times for an international text

Hello, I was having quick glance over the MyO2 app when I noticed some extra charges, I understand that there are fees for international text, but I've been charged 3 times for one text! My phone is only showing one text going out/sent at 1933 for in...

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