Charged three times for an international text

[cheung]

Hello,

I was having  quick glance over the MyO2 app when I noticed some extra charges, I understand that there are fees for international text, but I've been charged 3 times for one text!

My phone is only showing one text going out/sent at 1933 for instance, but the app shows 3 charges of 0.54p at  the same time all to the same number.

Is there someone at O2 I can get in contact with to resolve this?

Thanks in advance!

[Enlli · Accepted solution]

Probably best to  

message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[jonsie]

Possibly check here too

Guide: Accidental MMS Sending and How to Avoid it 

[gmarkj]

Could also be the phone registering for iMessage/FaceTime (if iPhone) or Google Chat if Android...

[cheung]

Thanks i'll give messaging them a try.

I've also noticed this discussion point here from another user, which i suspect could also be a thing?

https://community.o2.co.uk/t5/Pay-Monthly/Overcharged-for-international-SMS/td-p/1384964