Solved: Re: Data exhausted

Anonymous · ‎15-11-2016

My family has 3 devices and all 3 have reached the data limit in less than 10 days this month. It is the first time that any of our devices reaches the data limit and therefore, it seems as if somehow the limit was not re-started at the beginning of November. It is too much of a coincidence. I'm sure it is not only hapenning to us. Can anyone in O2 do something about this? I've tried to use the webchat but it is always busy.

gmarkj · ‎15-11-2016

Would definitely check to see what is going on first.
What phones do you have?
If an iPhone, have you seen/checked the wifi assist setting?
Have you checked to see what is using the data?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

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View solution in original post

MI5 · ‎15-11-2016

Call CS on 202 and they will investigate for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Cleoriff · ‎15-11-2016

It does seem very coincidental . Just a thought...Have you actually checked your phones to see where the data has been used?

Veritas Numquam Perit

gmarkj · ‎15-11-2016

Would definitely check to see what is going on first.
What phones do you have?
If an iPhone, have you seen/checked the wifi assist setting?
Have you checked to see what is using the data?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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