Current Bill

[jah206]

Hello,

RE: CURRENT BILL **********

I am writing with regards to the account holder. I am his son Joseph ************ (Junior)

The account holder is Joseph ********** (Senior),  He has been deceased from 5th April 2022.( I can provide the death certificate if requested)

Since this date The mobile phone has been passed and utilized by my mother Pearl Henderson (Currently residing within a nursing home).

Within the month of August we have experienced a large bill.

It appears that 2 International calls were made from the mobile number without her recollection.

I would like to try and rectify this matter and to request a reimbursement of the mobile fee as these particular calls were unauthorized.

I would also like to request if possible that only UK calls can be made from this mobile with a ban on international calls.

If you could please reply at your earliest convenience.

kind Regards

Joseph **********

***********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@jah206 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call Guide: How to find help & contact O2 
Thanks

You should also remove all personal details as the forum is public and your data could be used against you by scammers.

Flagged.

[Bambino]

@jah206 Sorry for your loss. You might want to get the account sorted out and switched to Pay & go. See this: Bereavement | Account and Billing | Help & Support | O2

It definitely sounds as if someone used your mum's phone without her knowledge. O2 may reimburse you, but there's no guarantee they will. You'll need to speak to customer service. The specific Payment Management Team number is 0800 902 0217. 

If you want to keep the account as it is, take a look at this guide to stop any unauthorised calls happening again: Tips to avoid unexpected charges on your bill - O2 Community