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Change from pay monthly to pay & go online

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Anonymous
Not applicable

on ‎20-12-2017 16:41

on ‎20-12-2017 16:41

Hi, I was wondering if it is possible to switch from my pay montly tarrif to a pay as you go big bundle online rather than by phoning? I'd like to keep my number, too.

 

Thanks

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MI5
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on ‎20-12-2017 16:47

on ‎20-12-2017 16:47

How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number but to make the change you want, you need to call customer services as you need to cancel your monthly contract.
http://www.o2.co.uk/contactus
How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152839 Posts
  • 652 Topics
  • 29169 Solutions
Registered:

on ‎20-12-2017 16:47

on ‎20-12-2017 16:47

How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number but to make the change you want, you need to call customer services as you need to cancel your monthly contract.
http://www.o2.co.uk/contactus
How to cancel here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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