Cancelled my contract and still being charged

[jfneto92]

Hello,

I need an urgent help from you guys. I cancelled my contract in Germany, in February 2023. Then I moved to the UK. When I cancelled, I filled a form and sent them a proof of residence (from the UK) so they could cancel it and then I received a confirmation of cancellation. But unfortunately I'm being charged until these days and the only way to contact them is calling, and I can not do it from the UK, I do not manage to. 
Please I ask you help and support on this as I have all emails/ PDFs confirming my contract is ended.

My name is Jose Fernandes Neto, my email is jfneto92**Personal info**

Thank you.

[MI5 · Accepted solution]

@jfneto92 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Bambino]

@jfneto92 If O2 in Germany has a freephone number you can download Skype and call for free:

Guide: A Guide to Skype 

[jfneto92]

Thanks @MI5 

[jfneto92]

Thank you @Bambino 

[MI5]

You're welcome