Cancel how long

[Hillbilly08]

I placed a order earlier for a contract phone and have changed my mind I’ve rang 02 they say it’s cancelled but it’s still showing as processing in account how long does it take for it to be cancelled 

as I’d rather it get cancelled before the phone gets shipped 

[madasaf1sh · Accepted solution]

@Hillbilly08 

Usually instant or in a couple of hours, if you message the Sales Team on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[Hillbilly08]

@ madasaf1sh

i cancelled 1 hour ago via phone they said it she had cancelled it 

thank you