Recently I received the email about o2 changing their terms and conditions and letting me know I have the right to cancel my airtime plan.
i contacted o2 and I cancelled my airtime plan, it wasn’t easy explaining to overseas call centres that I wanted to cancel my airtime only, I was told the email was a scam and after that I was accused of lying about it but eventually after speaking to many agent I got someone who agreed to cancel my airtime plan and shortly after that I received my PAC code.
a couple of days later I ported out my number then shortly after that I received an email for my outstanding balance on my device plan to the sum of £122.
i checked my o2 account and they have cancelled my airtime and device plan which they weee not meant to do, I made it very clear that I wanted to continue with the device plan and only the airtime plan should be cancelled.
i have tried calling o2 many times and to rectify this problem that o2 have created, every time I call I get through to an overseas call centre who are less then helpful and I’ve never been able to get this problem resolved.
this has been very time consuming and I am yet to get any results from it and the pending payment date for the device is edging closer and it seem like o2 make things as difficult as they can so people never see a resolution to the problem o2 have created.
does anyone have any help or advise because I am now at my wits end and the stress is mounting up.
omitted of explaining myself over and over again to these overseas call centres and seemingly taking two steps back every time.
