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Bolt on

Anonymous
Not applicable
Hello I selected to add a bolt on of 1gb of data at a cost of £8.55 on Saturday afternoon but I have not heard anything. Could you please tell me if this had been added please?
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MI5
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Sorry mate, we can't see your account details here - You will have to call cs on 202 or 4445 or check in your "My O2" page.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:
Sorry mate, we can't see your account details here - You will have to call cs on 202 or 4445 or check in your "My O2" page.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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jonsie
Level 94: Supreme
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Possibly check in My O2 or call customer service. It could be that the bolt on will be added from your billing/anniversary date but customer service will normally be able to add it from midnight if it's not active yet.

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Anonymous
Not applicable
Well I did receive an e-mail with following ref in the subject box KMM963492451|15977L0KM saying someone will get back to be in 24 hours.
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Anonymous
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This was on Saturday at 15:09 and I haven't heard anything
Message 5 of 7
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Anonymous
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@Anonymous wrote:
This was on Saturday at 15:09 and I haven't heard anything

As the others have said, its probably best to give CS a call and see what's happening.

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Anonymous
Not applicable
I would make sure you call customer services don't use live chat
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