Bills

Jess8 · ‎02-06-2020

I've been charged twice for my bill and I can't get through to customer service. What can I do?

MI5 · ‎02-06-2020

All numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎02-06-2020

@Jess8 Are you on a Refresh contract? If so, there are two charges.

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I DO NOT WORK FOR O2

Marjo · ‎09-06-2020

Hi there @Jess8 , as it's been a few days I hope you got everything sorted out with your bill in the end and found out what the extra charge was, but don't hesitate to come back and let us know if you have any additional questions for the community.

O2

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