Billing

[Koles]

Hello,

 I'm shocked I just got an email saying bill is overdue,  this as never happened before, if you look at my account its always paid on email that are sent which i have must not have received, which I rely on.

This appears to have gone a miss and I would not want this to affect my crdit file.

Would you please look into this.

Another question am I on o2 or virgin ???

[pgn · Accepted solution]

Most likely you are O2, @Koles - and do not click on any link in the e-mail, but check out your account payment status in your MyO2, Guide: How do I get to the 'Download Bill' page? 

Or if you are still on a VM mobile tarriff, check in your Virgin Mobile account: https://mobile.virginmedia.com/

If the e-mail is a scam, tips here on reporting: Guide: A Guide to Deal with Spam/Scam Calls and Text 

And here on many more scam activities and what you can do: https://community.o2.co.uk/t5/Welcome-News/Phishing-Smishing-amp-Scams-Latest-info-amp-advice/m-p/13...

Good luck, @Koles.