Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Recently Upgraded, Direct Debits Wrong On Bank

So I recently upgraded my phoneOn my bank statement for upcoming its showing O2 46.17 And 27.12 whereas my new plan states I should only be paying 26.37 and 19.28. What should I do because clearly thats completely wrong on the upcoming transactions f...

Resolved! How much call Thailand to qatar

What's the cost of country to country call on o2 monthly? Searched website high and low for info. I'm in Thailand and need to call airline.

Resolved! Switch up

Used switch up in store yet received email today to say I owe over £2000 as upgraded surely there is no charge as done in store and not on line

Resolved! Upgrading

I have just paid my last payment for my contract. If i upgrade to a new phone with a new contract will i have to pay the first monthly payment today? or will i not be charged until my next bill date?

End of contract

My 2 year contract ends shortly. I do not need a new phone, however, I want to keep my mobile number. I only use a very small amount of data/calls/txts each month. What is the best pay as you go options for small usage?

Resolved! Extra charges

Looking through previous months, extra charges were put on but not on the extra charges list, what would they be ..?

Resolved! 650 Deposit + 30 Upfront

Hello,I need to pay 650 pounds as an deposit cost and the plan I chose requires a 30 pounds upfront cost. Do I still have to pay the 30 or just the 650 deposit?

Resolved! Delaying Pay Monthly SIM Activation

Hi.If I order a pay monthly SIM, will it remain unactivated until I install it in my phone? I want to order one now whilst there a good deal on, but my contract with my current provider doesn't expire for another 2 weeks, and I don't want an overlap ...

Resolved! 300 gift card

I'm now on day 90 of my purchase samsung s22 ultra. I made the claim for a gift card 300 but have not received the email yet to activate it. Any advice please as I can't get through on webchat. Thanks all

Resolved! Adding an existing line to family plan

I currently have my line and 2 others on my family plan. I took out another line (now 3 lines plus mine) 2 years ago which was not added on to my family plan as I was told it would be. I have persevered with this and the 3rd added line is now up for ...

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