Bill

[Melissa5555]

My bill usally comes out of my account automatically but today it is sayingits over due , im trying to log into app to see if i can pay and the apps not working, can use not try taking the payment again via DD?

[pgn · Accepted solution]

2 things - you may be being migrated to the new back-end System 360 payment platform

Info: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

- that usually results in odd message like the ones you report - nothing you can do until your MyO2 lets you back in again;

and if your payment is set up by DD, O2 will try to take it again - check with your bank if payment has been requested.

Any other queries, reach out to O2 via Social Media, links just below this post - or call 202, if you fancy a wait.

Good luck, @Melissa5555 .

[MI5]

@Melissa5555 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am