Bill still showing handset

[C_S]

hi, I’ve received a refund for a phone I sent back in 2023, but the phone charge is still showing on my bill , I want this removed. As it looks like I’m being charged again this month !!!! 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2