Upgrading

[Dja]

I have been offered an upgrade so on 15/11 I upgraded.  I picked the phone,  case and paid the upfront cost and then received an update saying they needed to check something and I would hear back within 24 hours. I still have heard anything and nothing is showing in my orders but the payment has been taken. 

[Enlli]

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A GuLooks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline.