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Bill date

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Daniel22white10
Level 1: Joiner
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on ‎23-12-2022 19:36

on ‎23-12-2022 19:36

Can I change bill date. I lost my job a month ago.  I have a new job now but don't get paid until 2 weeks time 

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MI5
Level 94: Supreme
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on ‎23-12-2022 19:44

on ‎23-12-2022 19:44

@Daniel22white10 

You need to contact payment management.
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152156 Posts
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  • 28992 Solutions
Registered:

on ‎23-12-2022 19:44

on ‎23-12-2022 19:44

@Daniel22white10 

You need to contact payment management.
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎27-12-2022 11:17

on ‎27-12-2022 11:17

Note some changes to the times quoted by @MI5 above, due to the long Christmas Bank Holiday period this year, details in "December festive hours" section, someway down the to page at the link below, @Daniel22white10 

https://www.o2.co.uk/contactus

Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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