Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! WiFi calling

I cannot set up WiFi calling from the O2 app

Resolved! Billing

Hi, I am a nurse for NHS and my bill as gone up to full price again?

Resolved! customer service please!

Is there any way I can contact customer support that isn't via phone? I am currently in Asia, so unable to call them, and need help discussing my bill with o2. The website just loops you round and round with no option for email or live chat! *rolls e...

Resolved! Monthly Price After Contract Ends ??

Hello, I took out a sim only contract last January, which was £8 / month, then in April RPI was added so its something like £8.92. What i would like information on, is what happens at the end of my contract, does the price rise? or stay the same? (ju...

Resolved! Phone never delivered

Hi, Im not sure if anyone here would be able to help. Two weeks ago I bought a pay monthly phone. O2 shipped the phone 2 days later and here is where my problem starts. DHL was supposed to deliver my phone on Monday but for some reason they didn't. T...

Resolved! Airtime

HiMy bill is increased without reason Anybody knows why airtime so high?

Resolved! Apple Watch for Christmas - how to set it up for someone who has a business number??

Hello I've bought my partner an Apple Watch for Christmas from the Apple store. The idea is that he then doesn't need his phone whilst he is out and we can still text and get hold of him (he never takes his mobile with him). His iPhone is on a busine...

Resolved! Change direct debit

How to change direct debit on app

Resolved! Premium charges from scam

I have just checked my account on my app and discovered that I am being charged at a premium rate for text MSG's from a scam number I contacted customer services and they said they couldn't waver the charges I am furious about this as particularly I ...

Resolved! Your current 18+ settings are: Off meaning?

If Age Verification page shows "Your current 18+ settings are: OFF" does this mean blocking of 18+ sites is off or access to 18+ sites is off please?

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