Bad reception, speeds etc

[StaszMan]

Hi, I recently took out a contract with O2 because I wanted better reception, but it turns out it's a lot worse where I live and the speed of the 4G is terrible compared to my last company. Am I still able to cancel this contact if the issue persists? Am I able to get help from O2 to try and fix the issue?

[jonsie]

If you are within the 14 day cooling off period you can cancel.

If not you have a problem

Check our coverage here for faults

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone?