Account closure

[adamolszanski]

Hello,

I have recently left the UK and hence requested to close my o2 account. On April 26 I have received an email stating that my number was disabled and my final bill will be provided within next 14 days. We are nearing those 14 days deadline but I have not received any final bill and o2 is constantly charging me a monthly fee of 10GBP from my bank account (last payment was take from my direct debit on May 2 when my number was already disconnected. I have not disabled my direct debit as o2 asked me to keep it to cover final bill.

I even can't speak with a human agent I can't use myo2 app anymore and I am not fancy calling them from abroad and pay hefty fee for international phone call. 

I left the message on o2 facebook messenger but I believe that it might take them ages to respond. And don't want them to charge me another 10GBP monthly payment on June 2 as I do not use this number anymore. Can somebody help please?

[gmarkj]

Not from here @adamolszanski as this is a customer community.

How did you request your account was closed? It doesn't sound like it was processed correctly.

This is the community guide on closing your account:

Guide: Cancelling Your Contract 

You can get in touch with Payment Management team on +44 800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: A Guide to Skype 

Guide: How to Pay Your Bill (Contract) 

[adamolszanski]

Thanks for the reply ! I used an official chat in the o2 app. I have received an email confirmation from o2 that my account was disabled. So I did this as requested. 

 

[gmarkj · Accepted solution]

Looks like you will need to get back in touch with them then @adamolszanski 

The only thing I can think is that you happened to cross over with the normal monthly schedule, so your final bill will have a refund but only customer services can confirm.