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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelled monthly contract sim the day it arrived but still charged

I cancelled a monthly contract sim on the day it arrived. I purchased online through the o2 website. I haven’t opened it or used it but a month later the direct debit of just over £30 was taken out though the monthly contract was £21. I cancelled und...

78484

I keep being charged £1.50 for messages to my phone. I have tried texting stop to this number but the message won't send.How can I stop this number messaging me

no service

sim card not working

Resolved! Refund

I am £4.54 in credit after paying off my device plan and would like to request refund

How do I activate my new esim

I have just upgraded my phone and requested an esim but I can't figure out how to install and activate it?

Resolved! lost phone

how do I put a stop on my account

Sim Card Price Increase

I renewed my Virgin broadband, TV and landline contract last month. Yesterday I got a text message from O2 telling me my monthly Sim only price was going up from ~£7.00 to ~ £12.00 a month. I went to the local O2 shop today and they told me this has ...

O2 billing

Account ************ mob *********** Initially received a sim card as part of joining Virgin media account several years ago. Reported sim card lost but was advised that deal on the mobile is no longer available for existing users, however going thro...

Called to cancel following changes to O2 Switch Up

…and they just disconnected my line immediately. I didn’t even have the chance to ask to keep it on pay as you go before the line cut out. Now I can’t contact O2 at all. Logging into My O2 asks to enter my number, which doesn’t work anymore so I can’...

sss

#d#

O2

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