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Vicki15
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Hiya I have been trying to talk to someone for over 3 weeks now just been keep being on hold for like a hour and more I need to talk to someone 

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MI5
Level 94: Supreme
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@Vicki15 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider a direct debit.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 7
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MI5
Level 94: Supreme
  • 152088 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

@Vicki15 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider a direct debit.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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TokingBadger
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I am experiencing the same problem - have you managed to speak to someone yet? 

Message 3 of 7
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pgn
Level 77: Grand Master
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@TokingBadger wrote:

I am experiencing the same problem - have you managed to speak to someone yet? 


Keep trying - 8am or so for phone, Social Media, in link below, needs a few nudges to get a good responder. Good luck!

Message 4 of 7
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MI5
Level 94: Supreme
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Registered:

@TokingBadger wrote:

I am experiencing the same problem - have you managed to speak to someone yet? 


@TokingBadger Keep trying.

All methods on the thread you posted on above.

You need to tag the person you are addressing so they get a notification 

@Vicki15 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
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Matt41
Level 1: Joiner
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Hi, I lost my job and I have been cut off because i can't afford to pay the bill 

Message 6 of 7
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MI5
Level 94: Supreme
  • 152088 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

@Matt41 

Same advice as above and you can call using Skype for free Guide: A Guide to Skype 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider a direct debit.

All details here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
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