Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Calls dropped soon as dialed

Hi upgraded 7 weeks ago have not received bill as yet which is set as a direct debit when I try and make a call out, call is dropped straight away, all other services are working, could it be O2 have blocked my account?

Resolved! Bank details

Hello. What is your bank account number and sort code so that I can set up a monthly payment schedule. Thanks Michael

Resolved! Access to billing / phone plan etc

Hello, I have downloaded the my O2 app. However, I am having problems trying to log on. please can you assist. thank you.

Order

I ordered a phone from here on contract I payed my upfront payment which has left my bank already and I have no email saying it’s confirmed or pending. What should I do

Resolved! How to cancel contract if never activated sim?

I was required to take out a £6 monthly SIM only contract with O2 when I renewed my Virgin home broadband package last year. The SIM has never been activated. The 12 month contract has ended and I’d like to end it - but so far as I can see the proces...

Resolved! How to make a complaint

Anyone know how to speak to someone to make a complaint? I've made 2 phone calls already this week to have o2 Travel Bolt on added to my account without success (despite getting text messages to say it would be added). When I questioned some of the i...

Tariff charge

It says I have airtime tariff charge. However I pay for unlimited data and messages. What are the extra charges I am paying for?

eSIM activation

I’m waiting on my eSIM being activated. Fine it last night. can I put my SIM card in my new device while I wait?

Just signed up for eSIM online

Hi, I have just switched to o2 from Vodafone, did it all online through the o2 website. I selected 'eSIM' and it just tells me to download my new eSIM... but doesn't say where from? My partner said his was downloadable as soon as he put the order on,...

Entered wrong details

Good Eveningi have just started to apply for a phone contract , on entering my date of birth I made a mistake cannot change it , it could stop me from passing the credit score, how can this be rectified Before the credit check is done.?graham Frain

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