Proof of usage

Rea1 · ‎17-01-2025

Hi. Can anyone tell me how to get proof of usage for an insurance claim please? I’ve tried the chat bot but it send me back to MyO2 and they don’t accept usage in there. They need all the details about the phone too.

madasaf1sh · ‎17-01-2025

@Rea1

You are best contacting o2 via social media, all the contact details are here Guide: How to find help & contact O2

Myo2 will give you proof of purchase

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

pgn · ‎17-01-2025

Either of these links works best, @Rea1 - as both go to the same team, pick one and stick with it until an agent engages with you.

Links to O2 Social Media Team here

MI5 · ‎17-01-2025

@Rea1

See this thread here https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Anyone-needing-Usage-reports-for-insurance-pu...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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