Re: 5g sim not provisioned

Mickydebargos · ‎11-03-2020

Got a new s20+ today and I get the message "sim not provisioned" after putting my new 5g sim in the phone. Anyone having the same issue or any help?

Cleoriff · ‎11-03-2020

@Mickydebargos

A few people have had the same issue. Here https://community.o2.co.uk/t5/Pay-Monthly/Sim-activation/m-p/1301728#M177807

After a call to customer services, it was sorted (although it may just sort itself after 24 hrs.)

Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎11-03-2020

@Mickydebargos

Sim activation help here https://www.o2.co.uk/help/phones-sims-and-devices/help-with-mobile-broadband/activating-your-pay-as-...

If you continue to have problems, call customer service as there were some issues earlier Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mickydebargos · ‎11-03-2020

Cheers guys.

MI5 · ‎11-03-2020

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-03-2020

Hope it gets sorted soon @Mickydebargos and welcome to the forum

Veritas Numquam Perit

Martin-O2 · ‎17-03-2020

@Mickydebargos did you get this sorted or do you still need some help here?

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