hello

[tomifalore]

This is EXTRA annoying. MY NUMBER IS *********** AND I I JUST WANT TO SWITCH TO PAY AS YOU GO. I am out of the country for a year and I wan to switch, I was on call for over 1 hour wiht customer care today just to be told I have to order a pay as you go sim online to which in order to LOG IN AGAIN online, I have to put on my phone and BE CHARGED AGAIN, only for me not get a text another dead end again 

Nothing done another month of getting CHARGED even though I am not in the country , also charged for putting on the phone. 

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[TallTrees]

You should immediately remove your private telephone number @tomifalore 

FLAGGED

[TallTrees]

@tomifalore 

You can contact o2 customer services on social media 

All contacts here

Guide: How to find help & contact O2 

[Enlli]

Yes, you need a PAYG SIM first. This will only be delivered to a UK address

Once that is activated you can then migrate your contract number across which will close that account.

Guide: Migration & porting into O2

[MI5]

@tomifalore 

You'll need a PAYG sim which will onlt be posted to a UK address.

I fail to see how this problem of your own making is now something to berate O2 over.

JYou will also be charged an early termination fee if you do get to do it and your contract hasn'tr reached it's minimum term yet.

You may also find that you can use your contract abroad for a lot less than a PAYG sim.

Guide: Roaming MegaGuide