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1 ACCEPTED SOLUTION
Accepted Solutions
- 128096 Posts
- 835 Topics
- 7586 Solutions
Are you on a Big Bundle? If so, money is taken in exchange for allowances.
All info here https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If you are having any problems then contact O2 on 4445.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
- 128096 Posts
- 835 Topics
- 7586 Solutions
Are you on a Big Bundle? If so, money is taken in exchange for allowances.
All info here https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If you are having any problems then contact O2 on 4445.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
