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Roaming time limits

Traveller_Plus
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If someone travel inside the EU (either with contact plan or pay as you go UK) and stay longer than 6 months limits, what is going to happen? If for personal reasons (ex:health) someone is forced to stay for several months in EU is there a way to request an exception?

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madasaf1sh
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@Traveller_Plus 

 

There is no way to add an exception to the rules, and over 6months you will be charged at the prevailing rates for roaming in the EU, which are detailed here:  (These rules apply across all EU operators as well). 

 

https://www.o2.co.uk/termsandconditions/mobile/roamfairuse

 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
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@Traveller_Plus 

 

There is no way to add an exception to the rules, and over 6months you will be charged at the prevailing rates for roaming in the EU, which are detailed here:  (These rules apply across all EU operators as well). 

 

https://www.o2.co.uk/termsandconditions/mobile/roamfairuse

 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Traveller_Plus
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So the number passed this time won't be closed and can  I still receive calls and SMS for free?

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madasaf1sh
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@Traveller_Plus 

 

It wont be closed and you will still be able to receive calls but these will be chargeable but receiving texts has always been free, but you will be charged to send them,. 

The link I provided details all this.. 


I would recommend getting a local sim for data.

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Traveller_Plus
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So,  the mobile number won't be closed!   Can  I still receive calls and SMS for free?

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Traveller_Plus
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ok 

 

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Enlli
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If it's longer than 63 Days in any 4 month period the phone will still work but you will be required to pay the surcharge rates. You will still need to follow the rules regarding top ups.

Quite frankly there is no guarantee that PAYG will work abroad once 3G is closed down on foreign networks, unless O2 allow 4G calling 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Traveller_Plus
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Thank madasaf1s,

what is going to happen if I am using a pay as you go whit not credit in receiving calls ? I presume the call will cut / disconnected.

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Bambino
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@Traveller_Plus If you want to be able to keep in touch, download WhatsApp. If you use it over a Wi-Fi connection you can call, text, or video call anyone who also has the app for free.

I DO NOT WORK FOR O2



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AlexanderMTTH
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This is correct. This is what will happen, your phone will ring, and when you answer it will disconnect the call. 

Thanks and regards,
Alexander
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