Proof of usage issues

[Rid]

As a pay to go customer, I have called in multiple times speaking with o2 customers since 19 September 2023 but they keep give one story to another. It has been more than 3 weeks and no one is able to help me and my insurance provider is give me headaches.

regards

Ridwan

[Dave-O2]

Thanks for the tag @pgn 

@Tash2 Can you please drop me a PM with some further details and i'll take a closer look.

[Rezakc]

Hi Dave im having the same problem obtaining proof of usage for my lost phone. Could you please help me out too? I am going around in circles.

[pgn]

---

@Rezakc wrote:

Hi Dave im having the same problem obtaining proof of usage for my lost phone. Could you please help me out too? I am going around in circles.

---

Tagging @Dave-O2 so he sees this @Rezakc - good luck!

[Dave-O2 · Accepted solution]

Afternoon @Rezakc 

I can certainly see what i can do, can you please drop me a PM with the mobile number linked to your lost phone?

[Rezakc]

Dave_o2 resolved my issue and provided me with a certificate in 2 hours! What other departments count not do even till now after 10 days he did in 2 hours! A credit to his company!

[pgn]

Wow!  Well done @Dave-O2 🎉