PAYG balance disappeared

[ray2968]

Topped up by £10, then within hours balance was zero, without my using my phone at all, anyone explain?

[Cleoriff · Accepted solution]

@ray2968  Your money is exchanged for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

If you have any further problems then call O2 on 4445