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Number porting

B-S
Level 1: Joiner
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on ‎07-02-2022 19:09

on ‎07-02-2022 19:09

I've recently switched to O2 and set up an account. Today my old mobile number ported but the my O2 app is still logged in on the new mobile number that came with the new SIM. Now I can't access my information correctly. How do I change my mobile number in the my O2 app?

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Cleoriff
Level 94: Supreme
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on ‎07-02-2022 20:18

on ‎07-02-2022 20:18

@B-S 

It will probably update itself eventually.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

 

Veritas Numquam Perit

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MI5
Level 94: Supreme
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on ‎07-02-2022 20:25

on ‎07-02-2022 20:25

@B-S 

You need to delete and reinstall the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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