Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Top up

Hi I just updated my tariff to £5 and it won’t let me top up it’s saying the minimum is £10, witch I don’t understand if I have £5 tariff

xbox refund

solved

Resolved! PAYG

Hi,I have just cancelled my contract with BT Mobile, I have received my PAC code and would like to take a 12 month payg sim with O2 .I have seen a deal on the main website- 10GB unlimited calls and texts for £10 a month, I tried using the online chat...

Resolved! WiFi calling

Do I take it that WiFi calling is not available on Pay as you go? I’ve just bought a SIM to change providers from Vodafone. With my old Vodafone SIM in the iPhone it indicated that WiFi Calling was available. this new O2 SIM is not showing it in the ...

Resolved! fraudulent charges

I am being charged for expensive overseas calls which I did not make, and my outgoingcalls have been cut off as a result. I am having great difficulty getting through to anybodyto explain this problems. Has anybody else had a similar problem?

Resolved! Topping up

I topped up about 8hours ago on the £15 big bundle. I get a message about 10mins ago saying that I have no data, no calls or messages and need to top up again. Had anyone else had this happen?

Top up not applied to balance?

I have been trying to activate my new PAYG mobile and topped up £10 which I can see I have paid on my banking app and have received confirmation text from O2 but it has not been applied to my O2 balance therefore I cannot make calls etc. Customer ser...

Resolved! £5 big bundle is costing £10 a month!

I’m on the £5 big bundle but it will only let me choose £10 or higher to top up and it seems to be giving me data.

Resolved! How to register a new pay as you go SIM card for iPad Mini 6

Have just been sent a new pay as you go mobile broadband SIM card for iPads but how do I register the SIM card. As I have never done this before for an iPad.I have put the SIM card in my iPad went to mbb.o2.uk entered in the mobile number on the card...

Resolved! Specific Number Request

I have owned two mobile phone numbers for a number of years, one on an O2 pay monthly contract and one on another network. I have recently ported in the number that was on another network to my O2 pay monthly contract, displacing the original number ...

O2

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