Locked SIM

PhilUttley · ‎16-05-2021

My iPhone 6S with PAYG SIM is telling me that the SIM is locked and I can't make or receive calls. I asked for an unlock yesterday via the O2 website and received an email telling me it had been done. It hasn't. It's still locked.

Can anyone help, please?

MI5 · ‎16-05-2021

@PhilUttley

Is it sim locked to another network Guide: Unlocking an O2 phone to use a different SIM card

or do you need a PUK https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PhilUttley · ‎17-05-2021

Thanks. I have a PUK and have used it several times (I'm told I have 5 attempts remaining) but, having entered the code, I'm asked to change and confirm my PIN but, whatever I put in, I get a message saying my SIM cannot be accessed and to contact my network provider for a PUK code!!

Any ideas??

PhilUttley · ‎17-05-2021

Problem over - I'd written the PUK code down incorrectly - prat!!

Thanks for your help

MI5 · ‎17-05-2021

You're welcome @PhilUttley

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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