Credit swapped for data

[Grierson]

Hi folks, having finally upgraded to iPhone 12 from 7 I bought a voucher for £20 which I assumed was for call time. However when  I come to make a call, and before doing so, I see a message telling me that the credit has been swapped for data and my call time balance is zero! I am also thanked for 'choosing our £20 Big Bundle.'

I didn't choose any Bundle! Can anyone advise what is going on. Many thanks. John

[Cleoriff · Accepted solution]

That shouldn't have happened. Your top up is exchanged for allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

[Grierson]

Many thanks.