Changing phone number

[Rivers1]

Hi i today asked 02 if i could move an old number from Tesco 02 onto my new sim card or have the old number back. They said they would but the first time ran into a problem which i don't know what it was, then said everything was ok it would be done 20th september 2024. Then i got a voicemail saying don't phone anyone until we phone you there's a problem but they didnt call back. can anyone help please, thanks.

[MI5]

@Rivers1 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[Rivers1]

Thanks for trying to help, but i can only text them as they said don't ring anyone till we ring you and i have no accsess to social media at the moment.

[madasaf1sh]

@Rivers1 

No offence but that all sounds very dodgy and spammy, and telling you not to ring anyone sounds like a scam.. 

I would call o2 in the morning and check this as I said it just doesn't sound right... 

[MI5]

@Rivers1 

Absolute 

Contact O2 as I advised.

[Bambino]

@Rivers1 Did you ever ask Tesco for your PAC?

[Rivers1]

Yes i needed the PAC for the old number so it would transfer to the the new sim.