i have lost my phone and can not get through to customer service

[newbie4]

Problem was able to use a friends phone after work last night,cutomer service said i need to call again in the morning i have no phone and know is about to use there phone,very frustrating.Any suggestions     

[MI5]

@newbie4 

How to report it here Guide: Lost or Stolen O2 Device? - How to Report it 

I can also ask @O2Lisa to help.

[newbie4]

I have reported last night but the guy on customer said i needed to call again this morning, today i have no access to a phone. i have to go to work soon so i am hoping i could borrow some one phone. I think its frustraing when i use my phone for work.Im in healthcare so it is important for me..

[O2Lisa]

Thanks for the tag @MI5 

I'll message you privately @newbie4 to look in to this for you

[newbie4]

you should have my email although i am off to work now. i Have contactedthe norfolk police station yesterday they said they do not give out crime reference numbers...

[Cleoriff]

Actually @newbie4  you should never have been told to call again this morning! They should have registered it lost last night when you called.

Lost and stolen is a 24 hr service!!

As @O2Lisa  has been tagged to help you, I'm hoping she will mention that to the relevant department.

[jonsie]

So exactly WHAT did the adviser last night do?

Apathetic.

[MI5]

CBA

[newbie4]

WELL ITS JANUARY 7TH AND I HAVE BEEN WAITING FOR A NEWPHONE. I WAS TOLD I COULD GET AN UPGRADE   BUT NEED TO WAIT FOR A CODE.....WELL ITS BEEN HOW LONG CUSTOMER SERVICE HAVNT BOTHERED REALLY APART FROM TODAY.... WHEN THE CUSTOMER SERVICE SAID THEY NEED TO WAIT FOR A CODE TO DO CHECKS AGAIN....WHY WASNT THAT SAID BEFORE.

SO I BORROW A PHONE O PUT MY SIM IN I CANT USE INTERNET JUST CHECK FOR MESSAGES AND IM STILL PAYING THIS ISNT RIGHT 

ANY SOLID SUGGESTIONS  PLEASE 

[Cleoriff]

@O2Lisa  are you able to help @newbie4  again please?