NO UPDATE ON ORDER

[dbenjy]

Placed my order yesterday for delivery today, but had no updates, cannot get through to O2 via phone and the app has an error.  This is ridiculous

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[Enlli]

Par for the course at the moment

You can try sales but I suspect you will be in a queue going on the post here

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

[dbenjy]

Thank you.  I got though to O2 who advised me that any orders placed from 29th November are delayed, should be expected on Monday 9th December 24.  Fingers crossed.