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My o2 app

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Anonymous
Not applicable

on ‎15-09-2013 02:03

on ‎15-09-2013 02:03

Someone please tell me I'm not crazy. I am sure My o2 app used to show me how many minutes I have remaining out of my allowance but now its not? Anyone else with this issue?
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Anonymous
Not applicable

‎15-09-2013 07:38 - edited ‎15-09-2013 07:42

‎15-09-2013 07:38 - edited ‎15-09-2013 07:42

@Anonymous wrote:
Someone please tell me I'm not crazy. I am sure My o2 app used to show me how many minutes I have remaining out of my allowance but now its not? Anyone else with this issue?

Good Morning,

 

 

 

Your not going crazy !

 

Your Myo2 App should show you your minutes, texts and remaining data allowances left in your tarif allowances on your phone.

 

The link at the top of the o2 Community page to your Myo2 online on your computer should show the same inforation.

 

If you call Customer Services on o2 they will be able to look at your account.

 

202 Pay Monthly.

4445 Payg

 

 

View solution in original post

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Anonymous
Not applicable

‎15-09-2013 07:38 - edited ‎15-09-2013 07:42

‎15-09-2013 07:38 - edited ‎15-09-2013 07:42

@Anonymous wrote:
Someone please tell me I'm not crazy. I am sure My o2 app used to show me how many minutes I have remaining out of my allowance but now its not? Anyone else with this issue?

Good Morning,

 

 

 

Your not going crazy !

 

Your Myo2 App should show you your minutes, texts and remaining data allowances left in your tarif allowances on your phone.

 

The link at the top of the o2 Community page to your Myo2 online on your computer should show the same inforation.

 

If you call Customer Services on o2 they will be able to look at your account.

 

202 Pay Monthly.

4445 Payg

 

 

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perksie
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Registered:

‎15-09-2013 14:05 - edited ‎15-09-2013 14:06

‎15-09-2013 14:05 - edited ‎15-09-2013 14:06

Go to the home page> click Home> My Allowances> Minutes, does it not show there?

 

If it's not there as Bob says you'll need to call them.

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Anonymous
Not applicable
In response to perksie

on ‎15-09-2013 14:59

on ‎15-09-2013 14:59

have you tried uninstalling & reinstalling the app

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Anonymous
Not applicable

on ‎08-02-2014 12:51

on ‎08-02-2014 12:51

I have the same problem. I was once able to view my remaining minutes using O2 app on my phone. This has now disappeared from the menu. I have tried reinstalling the app to no avail. I have spoken to O2 who assured me it is still there but you have to look for it. I still can't find it. I can see remaining minutes by logging into my online account or texting 21202 but not by using the app.
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MI5
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In response to Anonymous
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Registered:

‎08-02-2014 13:19 - edited ‎08-02-2014 13:19

‎08-02-2014 13:19 - edited ‎08-02-2014 13:19

Log into your app and select the line that says "UK Data".
On the data screen press the ^ at the top right.
Then select minutes from the drop down menu.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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aldaweb
Level 26: Upbeat
In response to MI5
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Registered:

on ‎08-02-2014 13:35

on ‎08-02-2014 13:35

That's a very counterintuitive way to get the information.

Perhaps another redesign is in order.

 

I think it's been assumed most people have been moved onto unlimited tariffs for calls and texts.

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MI5
Level 94: Supreme
In response to aldaweb
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on ‎08-02-2014 13:59

on ‎08-02-2014 13:59

One of the suggestions put forward during beta testing was to make the home screen/landing page customisable for individuals needs and yes, I also believe it is assumed that people are/will be on unlimited tariff's.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎08-02-2014 14:03

on ‎08-02-2014 14:03

It would be great to be able to customise it
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Anonymous
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In response to MI5

on ‎11-02-2014 16:02

on ‎11-02-2014 16:02

Thanks I have now located it. I would never have found it otherwise.
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