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Mobile Data on Apple Watch stuck in processing

A_P258
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I set up my mobile data on my Apple Watch just under a month ago. It was stuck on activating for about three days and then showed up with an error message saying it should take up to 24 hours and to contact o2 if not done by then. It has now been three weeks. Back and forth contact with apple (not a problem on their half) and back and forth with o2 (problem on their half but they can’t do anything about it as it’s stuck in processing and can’t be changed on their half). I’m struggling on what to as I bought the watch so I could use this feature by not needing to take my phone everywhere and using my watch instead. I’ve erased all settings, network settings, updated my watch, updated my phone, troubleshooted my phone and watch and it is still consistent. Has anyone else had a similar problem? How can I change this? 

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MI5
Level 94: Supreme
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@A_P258 

All we know here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 151799 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@A_P258 

All we know here Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BN1
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Hi, i have the exact same issue. did you manage to resolve yours? 

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MI5
Level 94: Supreme
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Follow the help in the guide above @BN1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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